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Seller Information Center

Getting Started

Why Sell on Xfurbish?

  • Niche platform for selling IT Enterprise products
  • Just 13% of order value as commission
  • Global presence
  • Easy and hassle free listing of products
  • No listing fee or registration fee or hidden charges
  • Minimal interference for resolution of buyer issue


How to sell?



What to sell?

This platform is solely for buying and selling IT Enterprise Infrastructure products 

IT Enterprise Infrastructure products - Information technology infrastructure is defined broadly as a set of information technology (IT) components that are the foundation of an IT service; typically physical components (computer and networking hardware and facilities), but also various software and network components. 

Enterprise IT infrastructure typically refers to components required for the existence, operation and management of an enterprise IT environment. An IT infrastructure consists of a set of physical devices and software applications that are required to operate the entire enterprise. 

All of the hardware, software, networks, facilities, etc., that are required to develop, test, deliver, monitor, control or support IT services. 

A seller can list and make offers on the following

  • SERVERS: Tower Server, Rack Server and Blade Server
  • WORKSTATIONS
  • DISK STORAGE: Disk Storage Array and Storage Parts
  • TAPE STORAGE: Tape Drives, Tape Loader, Tape Libraries, Tape Media, Tape Spares, etc.
  • NETWORKING: Managed Switches, Unmanaged Switches, SAN Switches, Routers, Firewall, Access Point, etc.
  • PARTS & ACCESSORIES: Backplane and Midplane, Cache/Raid Batteries, Cables, Controller Unit, Controller Card, CPUs, Fans, Graphic Cards, Hard Disks, HBAs, Heat Sink, Motherboards, Management Module, Network Cards, Optical Drives, Power Adapters, Power Supply, Raid Cards, Riser Cards, RAM, SFP Modules/Transceiver, SSD, Server Chassis and VRM

The CONDITION of the listed products should be one of the following: 

  • New - The product is new and has never been used. It comes in its original packaging, which has not been opened. It comes with 
  • Refurbished - While your product isn’t new, it has been professionally restored to working order so that it appears new, and it comes with a warranty. The product might or might not be in its original packaging. This is sometimes referred to as "remanufactured”.
  • Used - The product is a second-hand item. For example, the product has been used before, the original packaging has been opened, or the original packaging is missing.

Register

  • Go to xfurbish.com
  • Hover over the Register icon on the main menu 
  • The register dialog box will pop up as shown below


  • Fill in the required details as shown. Choose Yes to become a Seller 


  • Shop name field will appear. Enter a desired unique store name to setup store.
  • Availability will be marked with green thumbs up sign 
  • Read the policies and agree to terms by clicking on the check box
  • Press Continue

Congratulations! Your account created


  • Click on the link in the mail or press Continue on the website
  • You will be directed to seller panel

Welcome on board to Xfurbish!  Now you can complete your profile and start listing your products 


Create your Profile

Add General Details


  • Click on My profile in the navigation menu or from Dashboard 
  • Fill in the required details
  • Add a store keyword
  • Add an image to identify your store (It will be displayed everywhere on the site to identify your store) 
  • Add gender and a short description of your profile
  • Additionally, you can add your Facebook profile link, Company locality or region, Country, theme company logo, company banner and company description

Please Note: Contact details or physical address or any personal details should not be added in the profile description or company description

Add payment details


  • Add your bank details. Bank details must include the following:

                Account Holder Name

                Account Number

                Bank Name

                Branch 

                IFSC Code

                Add your GST Number

Add achievements


                Upload your achievement certificates (if any)

                Recheck the details to ensure correct information and click on Save


Dashboard

Your Orders

  • Pending: Total count of orders that your online store has received and are being processed 
  • Shipped: Total orders that have been updated status as shipped and are in transit 
  • Late Dispatched: The number of orders which have been dispatched after the estimated date provided by you
  • Cancelled: The orders that you didn’t accept or the buyer negated 
  • Refunded: Orders that were not satisfactory or because of some unforeseen reasons the order was returned and amount was refunded

Seller Fulfilled: The total orders that have been shipped by your online store in the last 24 hrs and in last 7 days

Performance: Your Online store performance displayed on the dashboard is calculated on various criteria few are

  • Buyer message: The total number of messages you received 
  • Xfurbish Shield Claims: The number of complaints that were raised against you and was granted to the buyer  

Buyer Message

  • Under 24 hours’ target: Messages you received within 24hours
  • Over 24 hours’ target: Messages that you have not read within 24 hours  

Seller Rating:  It’s the overall performance of your online store 

Notifications, News, Fees and Updates: These fields are there to update the buyer about any changes implemented on the same.

Payment Summary

Balance: Total amount to be received in the next payment cycle

Sales Summary: The total completed orders within the timeline mentioned & the value is displayed here 

Inventory Planning: It’s all about the inventory which you have in your online store 

  • Total products: Total count of products you have listed in your store
  • Low Stock: Count of products that are less than the desired units


Manage your Xfurbish shield

All the cases that are raised to claim Xfurbish shield is displayed here



Order History

Managing a new order


  • Go to your dashboard and scroll down to Latest Orders to manage orders
  • Click on view button to manage orders 
  • Or click on Order History in the seller panel to manage the orders
  • Order history will open 


  • Manage the status of order by choosing the appropriate status

Pending: The status is meant to be pending when the order has been received and is being processed 

Shipped: Once the product has been packed and shipped. The status should be changed to Shipped. Select the Courier Name and update the Tracking ID 


                

                         

Completed: Once the order has been received by the customer. The seller has to change the status to Completed to initiate payments against the order



Transactions


All payments for the orders processed can be accessed in Transactions. Xfurbish has a simple and transparent fee structure for sellers with no hidden charges. 

There is no separate registration fee, listing fee charged by Xfurbish. We only charge once you make a sale.

Please Note:

  • Only 13% of the total order value is charged as fees for all product categories.
  • Pay-outs would be issued in 15 days for the first cycle and on-wards would be 7 days
  • The pay-outs would be issued to the Bank Account updated on the Seller Profile 

Product List

View the list of your listing with details in Product List


  • Create new product by clicking on add button
  • Edit the products by clicking on the edit button of the specific product


Add Product

Guidelines to create catalog

  • Click on Add Product tab on your seller panel

On the General Tab fill in the following information


  • Product Name should be relevant and strictly written in following format. 

                 Fujitsu Primergy RX300 S7 Barebone Server

  • Description should mention about features of the product
  • Meta Tag title should be mentioned as below as it would help us to market your product.

                Example: Brand: Model:Keyfeature:partno


Data tab: fill in the following details related to the product

  • Model: Enter the model name, number or both
  • Condition: Select the condition of the product, mention if its New, Refurbished or Used as per the definitions mentioned above
  • UPC/EAN is mandatory for the New products 
  • Dispatch: Enter the minimum days required to dispatch (handling days) the product,In case of same day, Enter 0. Dispatch is a collective term used for testing, packing and courier pick up or shipping though time required for shipping (transit period) doesn’t count in dispatch
  • Price: Enter the genuine price of the product. The product price should be exclusive of state and country tax or any other tax applicable  


  • Quantity: Mention the units (quantity) of the product in your inventory
  • Image: Upload a High resolution 500*500 image of the product in .jpeg/ .png/ .jpg format. The image uploaded should be of the product. Images with watermarks will be blocked. No offensive, obscene or disturbing pictures should be uploaded. 
  • Dimensions: Mention the length, breadth and height of the product inclusive of packing
  • Length class: Mention the International System of Units (SI units) used to measure the dimension example: centimetres, inches, millimetres, etc.
  • Weight: Mention the weight of the product
  • Weight class: Mention the International System of Units (SI units) used to measure the weight example kilograms, labs, etc.

On the Link tab fill in the following details 


  • Manufacturer: Mention the product manufacturer name 
  • Categories: Select the appropriate category of the product from the drop-down 
  • Related Products: Enter the similar or compatible products available in your inventory 


Specifying Attributes


  • On selecting the category, the Attributes required will be populated. Fill the correct details in the field mentioned. Whichever is not applicable can be left empty.


Offering Discount: If you are offering any discount only to this product specify on this column.

Click on Images Tab for

  • Adding additional Images


  • Click on the (+)  icon to add additional images if any
  • All the images should be of High Resolution and 500*500 in .jpeg, .jpg or .png format 
  • Click on the save icon   on the right side of the screen to Save the product
  • You will be directed to the Product List. You can edit the listing by clicking on Edit (Pencil) button or create another product by clicking Add (Plus) button
  • Also, you will receive a mail confirming your listing


Notification


Once your login to your Account & view My Account

View your notifications by clicking on notification tab on your seller panel

Order Tab

Notifications related to the orders are displayed here

  • All Notifications: All notifications that you have received is displayed here.
  • Returns: All notifications related to returns 
  • Cancelled: Cancelled order notifications will be shown here
  • Complete: Notifications related to order completion will be displayed in this tab
  • Pending: Any notification that you receive for the pending orders will be displayed in this tab
  • Refunded: Messages and notifications related to the refunds initiated or processed
  • Shipped: All orders where the status of the order is updated as shipped

Product Tab

  • Notifications related to the product listed by the online store is will be notified here.
  • We expect our sellers to follow the policies of Xfurbish while listing the product on the portal.

Seller Tab

  • Notifications displayed here is to update or notify seller regarding his Online store, it can be about regarding the policies the seller needs to follow, or notify about the same, & any new changes in policy will be notified to seller will be displayed here.


Review


Your reviews and product reviews would be displayed here